Order cancellation is allowed:
Within 12 hours of placing the order, OR
Before dispatch from warehouse (whichever is earlier)
If approved:
Refund will be processed within 7–10 business days.
Payment gateway charges may be deducted.
If order is already dispatched:
Cancellation is not guaranteed.
Customer may refuse delivery.
Two-way shipping charges will be deducted from refund.
Cancellation after delivery is generally not permitted.
However, it may be considered only if:
Request made within 24 hours of delivery.
Product is unused and unopened.
All packaging, manuals, and accessories intact.
No installation or tampering.
Approval is at sole discretion of the company.
If cancellation is approved after delivery:
Customer must return the product themselves.
Return shipping cost borne by customer.
Product must reach us in original condition.
Refund will be processed only after successful inspection.
Custom or made-to-order items
Installed electrical equipment
Cut wires/cables
Special bulk orders
Clearance items
For any product:
Not working
Technical failure
Internal defect
Warranty claim
The respective brand/manufacturer is fully liable under its warranty policy.
Our company is only a reseller and is not responsible for technical failures after delivery.
Customers must contact the authorized brand service center for resolution.
[Your Electrical Store Name] reserves the right to:
Approve or reject any return, refund, or cancellation.
Deduct applicable charges.
Update policies without prior notice.
Take action against fraudulent claims.
By placing an order on our website, you confirm that you have read, understood, and agreed to all policies mentioned above.
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